Boling Janitorial Gazette

LONGEVITY

Boling Janitorial has been in business for over 50 years.

While I have proudly been at the helm at it since the 80s, we as a company credit our longevity to people. We are a service company after all and it’s a people business.

What exactly does that mean?

We value our relationships with not only our clients, but our employees as well. At times, as a business owner keeping both sides happy may seem like walking on a tightrope. We have to take it all in stride and keep the ship on an even keel, during the inevitable periods of welcome calm, and blips of emergencies. Those in management positions will also surely identify with this conundrum.

Communication is the key to keeping things tight on both ends. We must anticipate our client’s needs and be not only proactive, but very responsive as well. Boling works hard with our crew of supervisors and amazing office support staff to continually inspect our locations and talk with our clients. Believe it or not, based on the feedback we get, this is not exactly the norm in the janitorial services world. Something so simple, customer service, is often forgotten or slips away in the everyday chaos.

Sorry to get on my soapbox here, but customer service should always be top priority.

Without it, we’re no longer a business. We value our clients as people, not just as customers. They are part of the Boling family. So how do we maintain customer service? Well, we have to have a great team that believes in the company. An employee that is treated fairly and with respect will often share your vision of getting the job done, and getting the job done right the first time.

Sound easy?

It’s not. Getting a good person who will become a good employee in the door in the first place can be challenging. At Boling, we recognize that as part of the service industry, we fulfil different avenues for those in different walks of life. We have students, retirees, people with day jobs, as well as those who wish to grow internally into supervisory roles as part of our team.

We value this diversity, and we strive to create a family environment.

We listen to our employees and value their input. We provide them with the tools both in terms of equipment and training that they need in order to succeed. We also have clear expectations and benchmarks regarding performance, and they receive regular feedback.So back to the start of my soapbox. Longevity can be equated with customer service, and customer service can be credited with a good team. As a leader, demonstrating to both sides you value them and care, as well as open communication is crucial to balancing the equation.

Fighting the Workplace Flu and Cold Season in 2018

This year has seen a significant rise in the number of reported flu cases and severity of symptoms. Because it is predicted to continue on for several more weeks, and it has been reported that many are experiencing more than one onset of the flu or cold via different strains per season this year, it is important to take precautions to protect the health and well-being of your workplace. Lost productivity can cost your company and its employees money, as well as incur significant stress.

Ensuring that your office or work space is stocked with adequate tissue, disinfectant spray and disinfectant cloths will help reduce the spread of viruses while work is in session. Remember, it can take only one sick employee (who might not realize yet that they are ill) to potentially impact productivity and attendance of all other employees who might have been exposed. Safeguarding that your work space is clean and sanitized and that employees have access to these tools during working hours will help prevent a widespread sick-out. Sending memos to staff to remind them to regularly wash their hands and disinfect their work areas during the day can help reduce exposure, as well as ensuring policies are in place for sending ill employees home and offering adequate PTO to those affected will help reduce the impact on your business.

Boling Janitorial’s staff is trained and experienced on keeping your building disinfected and sanitized. Areas that might typically be touched several times a day by each employee- such as door handles, break rooms, copiers, refrigerators, microwaves and bathrooms are thoroughly cleaned by our staff. In addition to this we take care of each individual office or medical suite area to ensure that they are properly sanitized.

With over fifty years’ experience of commercial cleaning, Boling is committed to keeping your company clean and healthy. Our team is trained to pay special attention to details and ensure that the job is done right the first time. Contact us for additional deep cleans during the winter season, as well as possibly adding a day porter service to handle cleaning and restocking during working hours.

Keep your employees happy and secure by taking proactive steps to reduce exposure of the cold flu virus in the workplace with Boling Janitorial Services, Inc.

Surviving the Winter Mess

Winter brings beauty of the fresh-laden snow, and all the hassle that comes with it.

Protecting your building and the safety of its inhabitants becomes a top priority.

A proper snow management plan with ice melt is the best guarantee for keeping people safe.

However, tracking in snow, rock salt and ice melt can also severely damage floors and carpets.

Protect your hard surfaces with a strip, seal coat and wax either in the autumn months (preferable) or during the winter months to ward off erosion. Boling Janitorial recommends a three-coat wax as a best practice of preventative maintenance.

Entryway mats are also firm defenders of safety, not only by soaking up excess water, but by absorbing ice melt before it hits additional carpeted areas. Boling offers a full line of commercial safety mats, as well as Wet Floor signs that can help ward off safety concerns, as well as effective building protection aids.

Carpet cleaning and extractions are also popular services during the winter months, to keep the buildup of salt at bay.

If your building is getting janitor service only part-time, you might want to consider increasing your service by an extra day or two during the winter months, to ensure that the entryways are getting the proper attention that they need.

Another alternative would be to add a day porter service. Boling Janitorial offers this service, where tasks such as restocking paper items, or mopping entries and bathrooms are handled everyday so that maintenance does not get behind.

With a good plan and some luck, we can survive the winter months safely.